It’s no wonder we can go further, faster together.
We’re a team of 500+ professionals from 60+ nationalities, all commercially driven, entrepreneurial and ready to turn potential into progress. Not just for us, but for the world too.
At STX, we’re focused on so much more than making money. We’re here to make a profit with a purpose. Because for us, nothing’s more important than being able to trade in environmental commodities and create the most effective decarbonization strategies for our clients. Join us and together we can change the world – one trade at a time.
Your success story starts here…
ABOUT THE ROLE
We are looking for a passionate Service Designer to help us craft seamless, omni-channel experiences for our clients and partners across the environmental commodities space. You’ll work at the intersection of product, design, and sustainability—mapping and improving end-to-end customer journeys that span digital interfaces, human interactions, and operational processes.
This is a unique opportunity to bring clarity and cohesion to complex services in a rapidly evolving market that truly matters.
GET IN TOUCH
Are you ready to embark on a journey with us? Please submit your application for this job by clicking on the “apply” button. For further questions, please contact the Recruitment department at recruitment@stxgroup.com.
STX Group offers equal employment opportunity. Acquisition based on this vacancy is not appreciated.
#LI-Hybrid #LI-MC1
The Future is Ours to Build
Key Responsibilities
- Design and optimize service journeys: Integrate legacy systems with new digital tools to rethink operations and mature the company’s ways of working
- Map experiences: Create current-state and future-state service blueprints, personas, and journey maps, and guide internal teams through these insights.
- Lead co-creation workshops: Facilitate multi-stakeholder sessions to uncover pain points, co-create solutions, and define the future-state vision.
- Define ways of working: Architect intuitive, frictionless processes—across corporate sustainability teams, institutional traders, and other groups—that align with customer value.
- Cross-functional collaboration: Partner with UX designers, product owners, program managers, engineers, and SMEs to embed service design into roadmap planning and deliver scalable solutions.
- Advocate human-centered systems thinking: Produce documentation and design artifacts to support scale, champion a customer-first mindset, and set the baseline for product strategy discussions.
Build and Define the Future
Key Requirements
- Proven service design expertise: 5+ years in service design, UX, or experience strategy—ideally within complex, regulated, or digital environments.
- Strong end-to-end portfolio: Demonstrated impact through a portfolio of full lifecycle service design projects (financial platforms, marketplaces, or enterprise apps) that communicate system dependencies and customer value.
- Leadership and collaboration: Track record of leading cross-functional teams, inspiring product thinking, and managing stakeholder expectations at senior levels.
- Critical and creative problem-solving: Ability to tackle complex data flows, compliance constraints, and user-behavior challenges with a structured, systems-thinking approach.
- Communication and adaptability: Excellent written/verbal skills for technical and non-technical audiences; comfortable in dynamic, mission-driven settings with evolving product offerings and regulations.
Compensation and benefits
Competitive remuneration package
Pension scheme contributions
Sport and training opportunities
Strong focus on personal and professional development
Diversity Statement
We encourage and welcome applications from candidates of diverse backgrounds, experiences, and perspectives to enhance our team and contribute to a more inclusive work environment. Diversity, equity, inclusion, and belonging are more than just concepts – they are part of our everyday work culture, ensuring employees are welcomed and experience true camaraderie.
At STX, we ask applicants to think holistically about roles. If the role sounds exciting and a great fit for you but some of the criteria or required experience doesn’t 100% line up, we still encourage you to apply!
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Our recruitment process
CV Review
We check if your profile meets the job requirements
Assessment + recruiter intake
Online assessment and recruiter intake call
Two rounds of interviews
We will assess your skills and alignment with the role and team, including a business case if applicable
Offer
We will make you an offer, take care of your onboarding and welcome you to the STX family