Program Manager - Customer Success

It’s no wonder we can go further, faster together.

We’re a team of 500+ professionals from 60+ nationalities, all commercially driven, entrepreneurial and ready to turn potential into progress. Not just for us, but for the world too.

At STX, we’re focused on so much more than making money. We’re here to make a profit with a purpose. Because for us, nothing’s more important than being able to trade in environmental commodities and create the most effective decarbonization strategies for our clients. Join us and together we can change the world – one trade at a time.

Your success story starts here…

ROLE OF A PROGRAM MANAGER – CUSTOMER SUCCESS

As Program Manager, Customer Success, you will play a critical role in driving the execution and coordination of key initiatives that enhance our customer journey. Working closely with cross-functional teams, you’ll help operationalize new programs, streamline processes for beta products, and surface insights that support strategic growth. The person will act as a trusted partner for internal teams to optimize their collaboration with the Climate Tech Solutions department.

GET IN TOUCH

Are you ready to embark on a journey with us? Please submit your application for this job by clicking on the “apply” button. For further questions, please contact the Recruitment department at recruitment@stxgroup.com.

STX Group offers equal employment opportunity. Acquisition based on this vacancy is not appreciated.

#LI-Hybrid#LI-MC1

The Future is Ours to Build

Key Responsibilities

Lead cross-functional customer programs including onboarding, engagement, and product beta rollouts.
Design and execute scalable beta release plans in collaboration with Climate Tech and Strive to support full market readiness.
Optimize customer service processes to support scaling from beta to launch.
Enable internal teams by partnering with L&D and Product to ensure CS, Support, and Sales are equipped with the right tools and messaging.
Analyze customer feedback and usage data to identify pain points and improve the overall experience.
Maintain clear program documentation and reporting while monitoring market trends to inform internal strategies.

Build and Define the Future

Key Requirements

Experience in program management or customer success within SaaS, tech, or B2B environments.
Proven ability to lead cross-functional initiatives and support early-stage product growth from beta to scale.
Strong organizational, project management, and communication skills, with the ability to manage multiple workstreams.
Comfortable in fast-paced, evolving environments with a data-driven, analytical mindset.
Passion for enhancing customer experience through scalable, process-driven improvements.

Diversity Statement

We encourage and welcome applications from candidates of diverse backgrounds, experiences, and perspectives to enhance our team and contribute to a more inclusive work environment. Diversity, equity, inclusion, and belonging are more than just concepts – they are part of our everyday work culture, ensuring employees are welcomed and experience true camaraderie.

At STX, we ask applicants to think holistically about roles. If the role sounds exciting and a great fit for you but some of the criteria or required experience doesn’t 100% line up, we still encourage you to apply!